Play Kit Component Missing or Broken? How to Order Replacements
By Lovevery | Published: 2026-10-15
Category: Tips & Care
If a Lovevery play kit piece is missing or broken, you can often order a replacement part or kit component directly. Here’s the step-by-step process, from checking your kit to contacting support.
Quick answer
If a Lovevery play kit component is missing or broken, first confirm the piece is actually absent by checking your kit’s contents list. Then contact Lovevery customer service with your order number and a photo. In many cases, they can send a replacement part or guide you to the correct component. You can also browse the Lovevery replacement parts and kit components collection to order directly.
Before you contact support: gather the right details
Having your order number, the kit name, and a clear photo of the broken part or the empty spot in the box speeds up the process. If you no longer have the original packaging, check your email for the order confirmation. Lovevery support can often look up your account by email address.
If the piece is broken, take a photo that shows the break clearly. If it’s missing, a photo of the kit’s contents list or the storage bag with the gap can help. This isn’t about proving anything—it helps the support team identify the exact part and check whether it’s in stock as a replacement.
How to contact Lovevery support
The fastest way to reach Lovevery customer service is usually through the contact form on their website or by email. Include your order number, the kit name, and a brief description of the issue. If you’re asking about a missing play kit piece, mention which piece is missing. For a broken toy part replacement, attach the photo you took.
You can also check the Lovevery help center for articles about missing parts and warranty help. Many common questions—like whether a part is covered—are answered there. If you don’t find your answer, the contact form will route you to a person.
What to expect from Lovevery customer service
Response times vary, but Lovevery typically replies within a few business days. If the part is covered under warranty or was missing from a new kit, they may send it at no cost. If it’s a replacement part you need to purchase, they’ll point you to the right product or help you order it.
Keep in mind that not every piece is available as a standalone replacement. Some components are only sold as part of a kit. If that’s the case, support will let you know your options, which might include purchasing a new kit or finding a compatible item from the kit components collection.
Ordering replacement parts directly
If you already know which part you need, you can often order it directly from the Lovevery website without contacting support. The replacement parts category includes items like the PLAY KITCHEN - DISH DRYING RACK, which is a replacement part for the Lovevery Play Kitchen.
Kit components like the Drawstring Bag and Activity Cards (set of 3) are also available for purchase. These can be useful if you’ve lost a bag or want extra activity cards for your play kit. Check the product pages for current availability and pricing.
Step-by-step: how to get a replacement part
- Identify the missing or broken piece: Check your kit’s contents list (often in the manual or on the box) to confirm exactly which piece is missing. If it’s broken, take a photo that shows the damage clearly. Checkpoint: Write down the kit name and the specific part name or number.
- Gather your order details: Find your order number and the email address used for the purchase. If you bought from a retailer, have the receipt or gift receipt ready. Checkpoint: Without an order number, support may still help, but it can take longer.
- Contact Lovevery customer service: Use the contact form on the Lovevery website or email support. Include your order number, kit name, a description of the issue, and the photo if applicable. Ask specifically for a replacement part or warranty help. Checkpoint: Keep a copy of your message in case you need to follow up.
- Wait for a response and follow instructions: Lovevery support will review your request and let you know if the part is covered, available for purchase, or not sold separately. If they offer a replacement, confirm your shipping address. Checkpoint: If you don’t hear back within a week, reply to your original message to follow up.
- Or order directly from the replacement parts collection: If you already know the part is available for purchase, you can skip the support step and order it directly from the Lovevery website. Browse the replacement parts and kit components categories to find what you need. Checkpoint: Double-check that the part matches your kit model before ordering.
Examples of replacement parts and components
- Drawstring Bag: The Lovevery Drawstring Bag is a lightweight, portable accessory with a drawstring closure, designed to keep small play pieces organized and easy to transport. If your kit’s original bag is lost or worn out, this is a simple way to keep pieces together and make clean-up easier.
- PLAY KITCHEN - DISH DRYING RACK: The PLAY KITCHEN - DISH DRYING RACK is a replacement part for the Lovevery Play Kitchen that adds realistic detail to pretend play and supports fine motor skill development. If your play kitchen’s drying rack is missing or broken, this part restores the setup without buying a whole new kitchen.
- Activity Cards (set of 3): Lovevery Activity Cards (set of 3) are durable cards with easy-to-follow instructions for age-appropriate activities that complement your play kit. If your original activity cards are lost or damaged, a new set keeps the guided play ideas coming without replacing the entire kit.
